Diagnostics

Copy a support report from here and paste it into your problem report.

Only Owners and Admins see Diagnostics, below Settings in the left menu, or can find it in the command palette. Editors and Viewers who visit /diagnostics return to the schedule. When sign-in is off, as in the demo, everyone can open it.

Copy a support report

1. Open Diagnostics.
2. Select Copy diagnostics. A message confirms the copy, or says the browser blocked the clipboard.
3. Paste the report into your request.

The page shows exactly the text that is copied:

• the app version, build revision, deployment mode and export schema;
• server connectivity, database schema, persistence and backup status, as observed when the page opened (Snapshot observed);
• the company's sign-in mode;
• this browser session's save counters: failed saves, retries, reconciliations, superseded reloads, rebased and discarded edits, and whether saving is suspended;
• the browser's user agent, window size, time zone and language.

A value the page cannot read shows Unknown or unavailable. The demo has no server, so its server values are always unavailable. If the build provides a revision or feedback address, Build details shows it and may include a Send feedback link.

The report is a snapshot: reopen the page to check the server again.

What the report leaves out

No names, email addresses, identifiers, company data, passwords, invitation or session values, hostnames, file paths or raw error messages.