Day-to-day FAQ
Why can't I find my name?
On Schedule, select Show filters, then Clear Filters, and search for your name.
Still missing? Ask your Admin to add you in Resources; an invitation alone doesn't.
Why does my work list look empty or differ from the grid?
The list always shows this week and the next three weeks, whatever dates or filters the main Schedule uses. Use Schedule for work outside that range, and ask whoever books the work if a booking is missing. See your own work
Why can't I change a booking?
Check your role in Team & access. Viewers can't edit bookings. Ask an Owner or Admin if you need editing access.
Why is an empty day not available?
The person may not work that weekday, may have time off, or the company may be closed.
Why did the utilisation percentage change when I changed Weeks visible?
The percentage covers the dates on screen. Two weeks and eight weeks are different periods, so the figure can differ.
Why can't I find Overview?
Your company controls who can open Overview. Your work is still on Schedule.
Why is Disciplines missing?
Your company can switch Disciplines off.
Can I use CapacityLens without a connection?
Turn on Make this device available offline in Settings to keep a seven-day, read-only snapshot on that device. You can't make changes offline. Offline access
Where do clients, projects and activities come from?
An Admin or Owner normally sets them up. Clients · Projects · Activities
Is this a timesheet or a leave request?
No. CapacityLens records planned work and absence. Ask your agency how it handles time reporting and leave approval.
Why doesn't my invitation work?
Check you are using the email address it was sent to. Ask the sender for a new one if it has expired or was already used. Join your team